Ex-Airbnb · Mutual NDA before any paid work · 90-day commitment: if your listings don’t improve, we run the Diagnostic again free
▸ RATING RESCUE AIRBNB REVIEW REMOVAL
A bad review can stay on your listing forever, and Airbnb will only remove one that breaks its Reviews Policy. So the useful question is what you can actually change. Rating Rescue reads your reviews and category patterns the way Airbnb reads them, shows you how to build an appeal that stands the best chance, and gives you the fixes that bring your rating back.
Quality is one of the signals Airbnb ranks on, so a damaged rating costs you more than the guests who read it. It costs you the searches you never appeared in.
YEARS of experience INSIDE AIRBNB
A 20-MIN INTAKE PLUS 30-MIN RESULTS CALL
MUTUAL NDA
Your public rating isn’t built from the six categories.
Guests score the overall stay separately, and your number averages those overall stars. The categories and the written reviews are the early warning. Read them early and you fix the cause before it repeats.
Nearly every guide gets this wrong, including the authoritative ones
▸ WHAT YOU ONLY LEARN INSIDE
Three questions, to make the point.
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A 5-star overall with a 1-star category?
Did you know a 5-star overall can hide a 1 or 2-star category? Airbnb surfaces it, just not clearly. Knowing how to read it is what turns a quality score around.
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Are Superhosts treated differently?
Do you know whether Superhosts get handled differently when something does trip the quality system?
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The listing issues page and the clock
Do you know what to do with the listing-issues page in your dashboard, or how much the timing matters once something shows up there?
We do. That’s the guidance you’re buying.
What the signals mean, which ones matter, and what nobody can tell you without having worked inside. And if the quality system has already removed one of your listings, we help you recover it, with appeals prepared the way the winning ones are, and filed on the timings that matter.
▸ THE REAL LEVER
THE PUBLIC RATING IS THE AVERAGE OF OVERALL STARS · THE CATEGORIES ARE THE EARLY WARNING
THE PUBLIC RATING
Lagging
The average of the separate overall stars guests give. By the time a 4.6 shows up, the issue has been running for months.
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they don’t add up to it
THE SIX CATEGORIES PLUS REVIEWS
Leading
Cleanliness, Accuracy, Check-in, Communication, Location, Value. Read early, you fix the cause before it repeats.
WHEN AIRBNB REMOVES A REVIEW, AND WHEN IT WON’T
You can request removal when a review appears to violate the Reviews Policy. Disagreement isn’t grounds; a retaliation claim has a narrow test. It isn’t about persuasive wording, it’s about mapping your evidence to the policy, precisely. We tell you straight whether your case qualifies. Airbnb makes the call.
▸ WHAT RATING RESCUE DOES
Founder-led, listing by listing.
HOW IT RUNS · INTAKE TO READ TO RESULTS
1
Intake call
20 min · your case
2
The read
History plus every review
3
File and fix
Removal plus fix list
4
Results call
30 min plus 30-day Q&A
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We read the rating history and every written review, and name the category patterns and operational issues behind them.
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We file one policy-grounded removal request when the review qualifies, and hand you the fix list in order.
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If a listing has already been removed by the quality system, we prepare the appeal with you and help you running it on the timings that matter.
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A 30-minute results call to present the findings, and 30 days of email Q&A after delivery.
ONE HONEST LINE
We don’t promise a rating or a removal. The rating moves at the speed future guests review you, and Airbnb decides removals. What we bring is knowing which cases hold up, learned from inside, and a recovery plan that changes what the next guests experience.
$499
One listing, USD 946 for four. Pick your count, see the exact total, pay by card.
Rescue my rating
▸ FAQ
The honest answers.
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How do I get a bad Airbnb review removed?
When a review feels unjust, the instinct is to argue it. Airbnb will only remove one that violates the Reviews Policy, and disagreement isn't grounds on its own, so a persuasive case matters less than a precise one. We tell you straight whether yours qualifies. When it doesn't, the route is recovery: fixing what's generating the reviews so the next stays bring your average back up.
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What is dragging my Airbnb rating?
Your public rating averages the overall stars guests give separately, so it isn't built from the six categories. The categories, the tags and the written reviews are where the real signal sits, and in almost every case they point to a few recurring things rather than many. It's rarely a failure of hospitality - it's genuinely hard to see from the inside, because you read your reviews one at a time as they arrive, months apart.
Rating Rescue reads the whole history at once and names the issue. Then we stay with you through the fixing: what to change, in what order, and how the best Hosts we worked with inside Airbnb handle the same problem.
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How do I get more and better reviews on Airbnb?
They're two different problems. More reviews comes down to delivering exactly the stay your listing promised, then making a light, well-timed ask after checkout. You can't buy or fake them, and you don't need to.
Better reviews is the harder one, and it's where most hosts get stuck. You already care about the experience, which is exactly why the bad ones sting. But caring and diagnosing are different skills, and the thing costing you stars is usually spread thin across dozens of reviews written months apart. We read your full history, find the trend, and give you practical changes you can make this week.
Ratings and reviews are among Airbnb's published search inputs, so consistency pays twice: trust for the guest, signal for the ranking.
Sources reviewed 16 July 2026 · Airbnb Help Center: how ratings work, rating categories, removing a review, and published search factors. RGA’s diagnosis and prioritization are its own framework, not an Airbnb score.